Refund policy
Refund & Return Policy
At AGC MEDIA COMPANY LLC, we strive to provide high-quality products and exceptional customer service. Please review our refund and return policy carefully to understand your rights and obligations.
14-Day Money-Back Guarantee
We want you to be satisfied with your VitaOneCare products. If you're not completely satisfied with your purchase, you have 14 days from the date of delivery to request a return for a refund.
All eligible returns are free of charge. We will provide instructions for returning your order after your return request has been approved.
To be eligible for a refund, please contact us within 14 days following delivery and provide your order number and the reason for your return.
Return Process
To request a return, please contact our customer service team at:
Please include your order number and a brief description of your request.
Our customer service team will provide you with the instructions required to complete your return.
Refunds
Once your returned order has been received and reviewed, we will process the applicable refund.
Refunds will be issued to the original payment method used to place the order.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Defective or Damaged Items
If you receive a defective or damaged item, please contact our customer service team at infor@vitaonecare.com as soon as reasonably possible.
Please include:
- Your order number
- A description of the issue
- Photos of the product or packaging, if applicable
We may request additional information or photographs to process your claim.
Contact Us
If you have any questions regarding our refund and return policy, please reach out to us:
Email: infor@vitaonecare.com
Phone: +1 (941) 3073 675
Office Address: AGC MEDIA COMPANY LLC, 500 4th St NW, Suite 102 PMB 1578, Albuquerque, New Mexico 87102, United States
Thank you for choosing VitaOneCare. We appreciate your business.